Refund Policy
30-Day Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at: Support@monacovintage.com
Please note that returns will need to be sent to the following address: No. 439 Huancheng North Road, Jiangbei District, Ningbo, Zhejiang, 315000, China
If your return is accepted, we will provide you with the necessary instructions regarding the address and shipping method. Please note that customers are responsible for the organization and return shipping costs. Any item returned without prior approval will not be accepted.
You can always contact us for any return question at: Support@monacovintage.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@monacovintage.com
Address : Ringvaert 29, 5171MT, Kaatsheuvel, Netherlands
E-mail : Support@monacovintage.com
Phone : +16472884213
VAT number : NL004841953B37
Commercial registration number : 90801075
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM.ET (Toronto). We strive to respond to and resolve any questions or issues within 24 hours.